Return and Refund Policy

Thank you for shopping with Softlifegangplace!
We want you to love your purchase, but due to the nature of our fulfillment process, we follow a limited return and refund policy.

Returns

We do not accept returns unless the item is damaged, defective, or incorrect upon arrival. In such cases, please contact us within 3 days of delivery with clear photos of the item and packaging.

We do not offer returns for:

  • Change of mind

  • Wrong size or color chosen by the customer

  • Delayed delivery due to carrier or customs

If a return is approved, the item must be unused and in original packaging. Return shipping costs are the customer’s responsibility unless stated otherwise.

Refunds

Refunds are only issued if:

  • The item arrives damaged or defective

  • The item does not arrive within the guaranteed time window

  • A valid dispute is approved by our team

Once approved, refunds will be processed back to your original payment method within 5–10 business days.

Lost or Delayed Packages

If your order hasn’t arrived within 45 days (USA) or 60 days (international) and tracking shows no movement, please contact us for a reshipment or refund.

Exchanges

We do not offer direct exchanges. If you received the wrong item, please contact us, and we’ll make it right.

Contact

To report an issue or request a refund, email us at:
📧 support@softlifegangplace.com